The player from Japan has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected this complaint as it was sports betting related.
Betmaster Casino - Player’s withdrawal has been delayed.
Amount: ¥60,000
Betmaster Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
I have done enough of the rollover. The promotion I used was a 10% bonus of the deposit amount.
By this time, the withdrawal was quick. I don't know why the betmaster suddenly took so long
I haven't received it yet. Withdrawal method is stick pay
One day soon passes since I waited
Please help, betmaster doesn't do withdrawals. Just waiting and talking
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3 years ago
Dear wlstks3820,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Thank you very much, wlstks3820, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
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3 years ago
I swear, there are no errors at all. They pretend to be in error and wait unconditionally until I lose my money. Always did
I always lost money waiting 5-7 days. always. I can't take it anymore.
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3 years ago
Dear wlstks3820,
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.
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3 years ago
I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I was of more help.
I contacted the casino requesting more information and will continue our communication via emails.
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