The player from Sweden requested a withdrawal, but the transaction hasn’t been received yet. The player received his winnings, therefore we marked this complaint as resolved.
Betmaster Casino - Player’s withdrawal has been delayed.
Amount: 25,000 kr
Betmaster Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hi . I have big problems getting my money out of Betmaster. I have made my deposits from Mastercard and from the beginning some withdrawals worked. But since 3 weeks it is completely hopeless. The withdrawals are approved first and then jump back to the game account. They say it depends on my payment provider.
I have visited my bank and they say that there is nothing to prevent payments to my card. I have been struggling with this for 3 weeks now and am starting to get really tired. Now they say that I should make a deposit with Krypto currency and then withdraw in such. This really does not feel ok. Have also read several who have the same problem. This feels hopeless. Would be great if I can get help with this.
Automatic translation:
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3 years ago
Dear Vispen,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Several factors such as geolocation, and contracts with the payment providers, and even actual situation in the world all have a major influence. Players from Sweden often have problems with receiving funds from casinos which are not licensed by Swedish authority.
Do I understand correctly, that you have made a successfull withdrawal at this casino before? Have you considered using a crypto currency as a possible withdrawal option?
Additionally, I would like to point out, that investigation of such problems is very time-consuming, so I would recommend giving it a little bit more time, so the casino can find out what is going on.
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Hi Kristina. I have now seen that many others have the same problems as me with the payments
and, like me, are more or less forced to use Crypto currency as a payment method.
I am now following another complaint here on your site that has had the same problem as me. Now that he has opened a crypto account, I thought if I would wait a bit and see if they solve it for him who is now trying to withdraw in crypto.
This is very strange. They now deny all types of payouts except Crypto.
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3 years ago
Vispen, so let's wait for another 7 days, and if the issue isn't resolved, we will intervene. Maybe the casino will find the solution until then. Please, keep us updated and let us know in case there is anything new. Thank you very much in advance!
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3 years ago
Translation
The matter has been resolved.
The money is now paid out from Betmaster.
Automatic translation:
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3 years ago
Vispen, I am happy to hear this great news! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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