Betmaster Casino - Player’s winnings have been converted to a bonus.

This casino are scammers! They tell me that I active any bonus ( never I did it ) and I played with my real money deposit . When I won they move all money to bonus and tell me I can't withdraw because I need warger bonus??? I played with my money ! No bonus ! Few hours before of it I tried withdraw ( before they put that bonus) and I got message I unable/fail . Later that happened. This scam casino ! How is got 8.5 /10????? You promoting scam casino???

Dear spikerg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please post a screenshot of your bonus history and your current balance here in this thread?
• Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear spikerg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.