Betmaster Casino - Player’s struggling to withdraw their winnings.

Hello, at first I was able to withdraw by card very very fast, almost instantly from € 500 to € 500 with a maximum of € 2000 per day. After making several withdrawals they tell me that I can no longer withdraw by this method and I created an account in Binance to withdraw for cryptocurrencies, well they tell me to make an income with BNB to register my address, I make some withdrawals of 500 to 500 € and they block me again because they say that their BNB provider has problems and cannot make withdrawals in BNB, which is false because other users are making withdrawals for BNB ... Now they tell me to make a deposit in BTC to verify my BTC address and thus be able to make withdrawals ... I have already been waiting for a response for more than 48 hours and they do not give me a solution to be able to make withdrawals. You can enter with any method, but at the time of withdrawing they will mark you which one you have to use and the amount you can withdraw because they block you due to problems with your distributor ... I hope they can do something and I will be able to make withdrawals again .

Thanks.

Dear Roto,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Is there any relevant communication that you could forward to petronela.k@casino.guru before we’ll contact the casino and ask for their assistance?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have followed the steps that they have told me, but they are blocking them, first they restrict my withdrawal by card, later they tell me that I entered cryptocurrencies to verify my portfolio in BNB and at the moment they tell me that this method is not valid and they make me enter Bitcoin to verify my wallet and be able to withdraw in Bitcoin and I keep waiting and waiting for my withdrawals to be processed and they are blocking me ... Please help me.

Thanks

Thank you very much, Roto, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Roto,

I looked at your complaint and will do my best to help you. I would like to invite Betmaster Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear Roto,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.

The player can reopen this complaint anytime.