BetItAll Casino - Player suspects unfair game play.

Klar variiert die RTP aber was in diesem Casino vor sich geht , das riecht nach Betrug.

Nach 1-2 Auszahlungen ( Account ist trotzdem im Minus )

Läuft gar nichts mehr außer seltene Bonis die zwischen 0-10X bezahlen .

In 100 freispielen muss es doch mal möglich sein wenigstens 1 Mal 100 mal den Einsatz zu gewinnen.

Nach jeder Einzahlung gibt's 2 -3 kleine gewinne und dann zieht es alles runter.

Ich empfehle woanders zu spielen.!!!

Dear norcoryder012, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I can do for you regarding your complaint.

Best regards, 

Veronika

1200€ sind so einfach runtergelaufen .

7% cashback nutzen da jetzt auch nicht soviel, wenn ich die überhaupt bekomme

Thank you, norcoryder012, for your reply. Return to player (RTP) ratio, also called payout ratio is a number that describes what percentage of each bet is statistically returned to a player from each bet (it is not saying what percentage of deposits the player will get back as some people may think). So if someone wagers 1000$ on a game with 90% RTP his expected return is 900. There are some facts about RTP that we would like to highlight.

First of all, this expected return is just a mathematical average. In short, anyone can get very lucky (or unlucky) and get a much bigger (or lesser) return than his expectation. However, if you play for a long time, your real return will be close to the expected return. In mathematics, this is called the law of big numbers. Many people wrongly believe that this means that if someone was very unlucky during some time period he should get very lucky over the next period. Or that if the red number won on roulette ten times in a row, there is a bigger chance that the black one will win next. This is called Gambler's fallacy and it's not true.

Past results do not influence future results. The law of big numbers says that if you get very unlucky in the past you can expect to get average results in the future (you would have the same expectation if you get good or average luck in the past - what happened in the past just doesn't matter in the present). And this average result will give you closer to the average result overall. For example, if red won on roulette 8 times of 10 in the first ten spins and then 5 times of 10 in the next ten spins, it's overall 13 times out of 20 which is much closer to theoretical expectation than 80% wins for red from first ten spins.

If you want to learn more about RTP we recommend you watch our videos about this topic:

https://www.youtube.com/watch?v=s0rVhAZL1-E

https://www.youtube.com/watch?v=s9fzMDzadtA

Still, if you believe that you are entitled to any refund, please forward your entire game history in Excel format to veronika.l@casino.guru. You may request your entire gaming history directly from the casino. Thank you in advance.

Good day, everyone! 

Our calculations indicate that the customer's average RTP during their eight-month period with us is 96.20%. Additionally, there have been a few significant withdrawals from their account.

Thank you, Veronika, for explaining the RTP matter in such great detail. As mentioned, the RTP percentage can vary depending on the game, individual gameplay, and the inherent mathematical algorithms governing the game's outcomes. But at the end of the day, the main factor that truly matters is luck!

Nevertheless, our loyalty system and commitment to rewarding our valued customers are crucial pillars of our project. Norcoryder012, kindly check your email; we've just credited you with an exceptional bonus!

We appreciate your understanding!

Best regards, 

Betitall Team

Dann ladet doch gleich mal die gesamte Bilanz des Accounts hoch .

Ich spiele auch noch nicht seit 9 Monaten bei euch ?

Und ich bin der Meinung das wenn man fast 2000€ einzahlt und mit diesem Geld nicht einmal 100x gewinnt dann weiß ich auch nicht.

Eure bonis bringen auch nichts .

5 % wager geschafft dann war das Geld weg .

So schlechte Erfahrungen hatte ich noch nie , früher oder später kommt mal wenigstens ein gutes Spiel aber bei euch ist das nicht mehr der Fall .

Ich weiß selber das ich auch schon Mal was ausgezahlt habe aber das dürfte wesentlich weniger sein wie ich eingezahlt habe .

Ich kann nicht Mal meine Transaktionen selber einsehen , funktioniert nicht.

Deshalb bitte ich mal um die gesamte Statistik meines Accounts .

Bei meinem Cashback keinerlei Gewinne bekommen. Montagsbonus keinerlei Gewinne.

VIP Bonus sobald der wager fast umgesetzt ist bleiben plötzlich die Gewinne aus .

Heute 200 € eingezahlt und sobald mal ein etwas größerer Gewinn kommt zieht er danach das ganze Geld rein.

Wie will man denn da mal was auszahlen?

Dear BetItAll Casino representative, thank you for getting in touch with us and for providing us with a detailed explanation of the player's case.

Dear norcoryder012, you may request your entire gaming history directly from the casino. I understand that you may be feeling frustrated but it's crucial to remember that casino games are primarily games of chance and there is no guarantee that you will win big.

Ich sehe in meinem Account keine Einzahlungen , nur Auszahlungen .

Den Spielverlauf gibt es auch nur von September 2023 , ich schätze mal die letzten 150 Einsätze.

Wo soll ich denn den kompletten Spielverlauf herbekommen?

Und jetzt ?

Dear BetItAll Casino representative, would it be possible to send the player his entire gaming history? How long do you keep the players' gaming data stored?

Dear norcoryder012, we believe that you should be able to obtain the information about your gameplay from the casino. However, please note that the time frame for which the gambling establishments keep their players' gaming history may vary.

Ich habe keine Antwort mehr bekommen, auch nicht welchen Zeitraum ich anfordern kann .Was nützen mir denn die letzten 50 Transaktionen, das ist nur ein winziger Bruchteil.

Ich finde das sehr unprofessionell und es macht die Situation nur verdächtiger .

Hello, everyone!

We can check the gaming history for the last 30 days ourselves, starting from today.

We can also request betting history from our platform provider, but it will only cover the past three months, and there might be a wait for the document to be prepared.

Hope this information helps! 

Best regards, 

Betitall Team

Thank you for the response.

Please let us know, norcoryder012, if you wish to obtain your betting history for the last three months.

Okey .

Dear norcoryder012,

After a thorough investigation, we could not find any evidence that the RTP of the games was anyhow rigged. Due to this reason, your complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.