The player from Bulgaria had their winnings voided without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Hello, I regestered and deposit with small welcome bunus 100% to 50 euro. After I lost them I deposit one more time 10 euro without bonus and started playing again. I have got lucky and won 100 euro , then the casino clear my winnings and sent me email that I have breached their rules. That casino is a scam. I tried to contact them but they did not answer me.
Dear atatarov,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any explanation of which exact rule has been breached and why your winnings have been cancelled? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Which games you’ve been playing (live games, slots, or multiplayer)?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela