I am starting a complaint as am at a complete loss with this casino and Casinoguru have recently helped me.
Verification is not working. I have used the automated ID and selfie system twice now. I have attached an image. It says it works, it uploads and then a day later the KYC section in my profile changes from 'Pending' back to 'requested'. The same happens with my proof of address.
Support on chat is, to put it kindly, woefully inadequate. They simply copy and past generic statements that do not help and are not specific to my issue.
So I am in this never ending loop of using the KYC system, everything uploading successfully (as per the attached evidence). Then everything just resets.
Please can someone help. I have over 300 euro stuck.
Thanks
I am starting a complaint as am at a complete loss with this casino and Casinoguru have recently helped me.
Verification is not working. I have used the automated ID and selfie system twice now. I have attached an image. It says it works, it uploads and then a day later the KYC section in my profile changes from 'Pending' back to 'requested'. The same happens with my proof of address.
Support on chat is, to put it kindly, woefully inadequate. They simply copy and past generic statements that do not help and are not specific to my issue.
So I am in this never ending loop of using the KYC system, everything uploading successfully (as per the attached evidence). Then everything just resets.
Please can someone help. I have over 300 euro stuck.
Thanks