The player struggles to withdraw due to ongoing verification. We did not receive any reply from the casino team, therefore the case was closed as 'unresolved'.
BetFlip Casino - The player struggles to withdraw.
Black points: 335
Amount: €2,700
BetFlip Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.9
BetFlip Casino has a Safety Index of 1.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
Public
Public
2 years ago
Translation
Dear,
after having correctly placed the bets provided for the weekly bonus, I find myself with a balance of 2700 euros that I cannot withdraw. The amount is available in my account and in the "verification" section all the required documents have a tick (V) that they have been sent. Despite repeated requests for withdrawals with different methods and amounts, the casino has not yet approved any of my transactions and despite the numerous emails and attempts to contact us in chat which they do not respond to after more than 3 weeks have not been paid without any explanation.
Automatic translation:
Public
Public
2 years ago
Hello Francesco,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetFlip Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Are any of your documents already verified or all of them pending?
Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.
Looking forward to your answer.
Regards,
Nick
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Public
2 years ago
Translation
Hi Nick,
The last withdrawal was requested yesterday and it was canceled today, the first more than a week ago .. the casino never replied to me, the first email I sent on May 5th and via chat they do not respond, it seems there is always a person in the queue and for this reason the connection with the operators is never established. The documents should all already be verified.
Edited
Automatic translation:
Public
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2 years ago
Hello Francesco,
If you haven't receive a confirmation of the verification, or it is not visible yet on your account, the withdrawal might be canceled due to the delay of the verification. The whole process usually takes 2 weeks as I mentioned above. Be sure to check if your account is verified for sure.
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2 years ago
Translation
Hi Nick,
I spoke to support via chat they told me that the verification is complete and that withdrawals are canceled because there is a lot of demand, despite the support messages even my last withdrawal has been rejected ... now it is impossible to speak via chat with them, they no longer respond.
Automatic translation:
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2 years ago
Thank you Francesco for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello Francesco,
I looked at your complaint and will do my best to help you. I would like to invite BetFlip Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.
Dear Francesco,
I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Unfortunately, the casino is an unlicensed operator with a very bad reputation on our site. In the future, I highly recommend you to choose the licensed brand with at least a very good reputation on our site. You may avoid similar problems, but also in case of any problem, the resolution would have a much bigger chance of success.
Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.
Best regards, Jozef
