HomeComplaintsBetfair Casino - Player has experienced technical glitch while playing.

Betfair Casino - Player has experienced technical glitch while playing.

Amount: 700 R$

Betfair Casino
Safety Index:Above average
Submitted: 05 Jun 2022 | Case closed : 21 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Brazil has experienced technical problems while playing specific game. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

The hive reached max level quite a few rounds ago and still doesn't trigger swarm mode. I have already entered more than R$ 700.00 and many bees have already entered the hive and even then it does not go to the next level. This game is fraudulent and does not correspond to what is mentioned in the game's policies.


I want reimbursement because I'm being harmed and the game doesn't promote fun, it works like a Slot.

Automatic translation:
Public
Public
2 years ago

Dear Alan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

 

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

file

 

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

 

Public
Public
2 years ago

Dear Alan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news