A player from Latvia had their account blocked after depositing and winning a bet on a casino website. They also experienced a lack of responses to their inquiries. We attempted to gather more information from the player to investigate the issue but received no response. Consequently, the complaint was rejected due to the player's lack of communication.
Betcoin.ag Casino - Player's account got blocked after a successful bet.
Amount: €120
Betcoin.ag Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
This site blocked my account after I replenished it and won a bet... I can't access my account. They're not responding to my emails.
Automatic translation:
Public
Public
5 months ago
Hello sleependings,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betcoin.ag Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
