A player from Latvia had their account blocked after depositing and winning a bet on a casino website. They also experienced a lack of responses to their inquiries. We attempted to gather more information from the player to investigate the issue but received no response. Consequently, the complaint was rejected due to the player's lack of communication.
Betcoin.ag Casino - Player's account got blocked after a successful bet.
Amount: €120
Betcoin.ag Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Betcoin.ag Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Translation
This site blocked my account after I replenished it and won a bet... I can't access my account. They're not responding to my emails.
Automatic translation:
Public
Public
6 months ago
Hello sleependings,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betcoin.ag Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
