BetChain Casino - The player struggles to withdraw his balance.

I have a problem with the withdrawal of winnings in this casino. The fact is that on July 12 I won 4.22 LTC and from that moment the difficulties began. I sent my driver's license for verification, address confirmation, and a selfie with my license. In my account, all my documents are approved and confirmed. I also received an email that the account was fully verified, but for some reason, they refused to withdraw money to me. I don't understand what's the matter and really want to figure out this problem.

Hello MelanieKrieg,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetChain Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello! Thank you for the answer, but it seems that my problem has already been solved and representatives of the casino have already contacted me. Thank you again for your answer!

Hello. It's a very strange situation that I have to address to you. I also filed a complaint with AskGamblers and a casino representative answered me there. However, just a couple of days later, I was again refused to withdraw money... I'm at a loss

Hello. Can you help me? The casino is not going to pay my money, even though my account has been verified. They first agreed, and then canceled the payment again, without specifying the reason.

Could you please answer my previously asked question in order to find out more information regarding your issue?

Dear MelanieKrieg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.