The player from Germany is experiencing delays in receiving winnings from the Bet Chain 10 Years Tournament, in which he secured 6th place. Despite having a fully verified account, she has not received information regarding when the winnings will be credited and is repeatedly told that another agent will contact her.
BetChain Casino - Player’s tournament winnings are delayed.
Amount: €3,000
BetChain Casino
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Case opened
Current status
Waiting for player to reply
6d 15h 34m 12s
Case summary
8 hours ago
Public
Public
17 hours ago
Translation
Hello,
I participated in the Bet Chain 10 Years Tournament.
I secured 6th place. The tournament ended on Sunday, 15th December 2024.
Unfortunately, I haven't received any information from support about when the winnings will be credited.
I keep getting put off with a response that another agent should get in touch with me.
For other tournaments, winnings were always credited 5-10 minutes after the end.
I've never had any issues with deposits or withdrawals either.
My account is fully verified.
Regards,
Tine
Automatic translation:
Public
Public
8 hours ago
Dear Zeena1511,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you participated in this casino's tournaments before?
- Could you please prove that you were in 6th place and what the prize for this place was?
- Did you pay anything to participate in this tournament?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Zeena1511 has 6d 15h 34m 12s to reply
