BetChain Casino - Player’s struggling to withdraw her winnings.

completed wagering. Made it very hard to verify once verified told me that they can not pay winnings to my visa as I selected USA currency as they had no NZD option. They have told me many different things and are saying one thing then another. I don't know why they can not send it to my skrill account as that is the same email as the email used on this casino. I feel like they are trying to get away with not paying me what they owe. I have been told about 7mor 8 times it will be completed in 24 to 48 hours

Dear Kyliecancer25,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Kyliecancer25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.