Betano Casino NG - Player suspects rigged games.

Since I started playing on this app and received the welcome bonus, everything was going well. It initially paid out with good bonuses and free spins. However, just as I was about to reach the bonus limit to unlock it, problems started. Every game I chose stopped giving free spins and bonuses. The reels seemed to distort while spinning, as if they didn't want me to hit any free spins or bonuses. Since then, I've deposited quite a lot, but I haven't won like I do at other casinos. The other ones actually give out prizes, unlike this one where it feels like I'm just putting money in and never getting any returns. I believe this casino is rigged to ensure it always wins, not its users.

Dear Elapaloko42,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

• The fact is here what (RTP) is this when you make pure deposits in favor of the company. I am a player and I play several casinos and I can tell you that most of them return a little of what they invested with the second deposit, but this one doesn't even draw free shots.

Hi Elapaloko42,

To address the casino regarding their RTP (Return to Player), having the complete game history (not screenshots) of the player is crucial. Please send it to petronela.k@casino.guru at your earliest convenience.

Thank you.

Dear Elapaloko42,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.