BetAmo Casino - Winnings confiscated because of multiple account accusation.

I just created an account at this casino this morning, because a got a promotional sms message. 

I made sure to check if I already had an account so I typed in my email adress in to the lost password page, I got a notice that there was no account found. 

After playing depositing and playing with bonus money I made a withdrawal, this was super fast and without any problems. 

After that I deposited without any bonus funds ans started playing again, all together I won a little bit over 1600 euros, I tried to make a withdrawal several times but each time it gets discarded. 

I went on live chat and they accused me of having duplicate accounts... 

I tried explain that this cannot be because I checked this. I won fair and square and I should be payed out. 

Although the guys on live chat are nok responsive and after waiting for a long time the chat just closes... 

I feel scammed, If I had lost money no one would bat an eye, now I finally won something and I get accused of cheating when I did nothing wrong.. 

These guys make loads of money and maybe next time I won't be so lucky and lose some money so I don't get why they don't pay out? 

I really hope this wel get resolved as soon as possible! 

Hello Mitchell.

Thank you very much for submitting your complaint. We are sorry to hear about your situation. Mitchell, are you sure that you don’t have any other account in this casino? Even with a different email address? 

Is there anyone in your household (same IP) who might also play in this casino?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions. The player can reopen this complaint anytime.