Home Complaints BetAmo Casino - Player’s withdrawal has been rejected.

Amount: €2,500

BetAmo Casino - Player’s withdrawal has been rejected.

BetAmo Casino
5.7/10 Questionable reputation
Submitted: 22 Feb 2021 | Case opened
Current status

Waiting for player to reply

2d 22h 20m 18s

Case summary

5 days ago - 23 Feb 2021

The player from Germany had his winnings voided due to deposits from a joint account.

Public
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Hi,


I registered with this casino about 5 weeks ago and have since deposited about 3,300 euros with Trustly and made an instant deposit.

I cautiously submitted my documents weeks ago without a payout, but only when I applied for a payout yesterday were they rejected.

The casino is always looking for new excuses not to accept my verification and not to pay my withdrawal.

Now after hours of discussion you have confirmed my identity but now you claim that I have violated your terms and conditions because I have paid in from a joint account that I use for internet activities with my wife / girlfriend.

If it really should be like that, why didn't they remind me of the deposit where I lost thousands of euros.

Now they have closed my account and only respond to my email briefly and very dismissively.

I feel very badly cheated and fooled by this casino.


Automatic translation
Public

Dear Hasan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked terms and conditions, and this is what I found https://www.betamo.com/terms-and-conditions:


„Betamo Casino does not accept third party payments. You must make deposits only from a bank account, bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name. If we determine during the security checks that you have violated this condition then your winnings will be confiscated and original deposit returned to the owner of the payment accoun; Betamo Casino also is not responsible for any lost funds deposited from third party accounts."


Could you please forward your cashier history to petronela.k@casino.guru? Would you be able to prove that you are a legitimate owner of the payment method? Does your wife / girlfriend have an account in the same casino too?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hasan has 2d 22h 20m 18s to reply