The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
BetAmo Casino - Player believes that their withdrawal has been delayed.
Amount: €2,600
BetAmo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Translation
closed. Withdrawals made and processed within an hour. The casino also advertises with this. Suddenly the ID is missing. ID card re-uploaded and also approved. Waiting 24 hours for a payout of 1200 euros. Nothing happened until now. Deposited 200 euros, won 1400 euros. Suddenly I was told that a bonus of 55.69 euros was credited to me while I was playing. I neither requested this nor took note of it. Now the casino pays out neither the 1200 euros before nor my winnings of 1400 euros afterwards. When I asked support several times, I always got the answer that I was on hold. The casino advertises payouts in up to two hours, but then always asks for documents again. These are approved and then nothing happens. Crediting a real money bonus during an ongoing game without the player's knowledge is also not okay.
Automatic translation:
Public
Public
9 months ago
Dear 68p9g82gfb,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
9 months ago
Translation
Hello. After I informed the casino that I made a complaint through this site, the money was paid out immediately.
Automatic translation:
Public
Public
9 months ago
Dear 68p9g82gfb,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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