Betadda Casino - Player's winnings have been confiscated.

Hello sir, I won 43k+ on this betadda website on playing Roulette (Live Dealer), And place withdrawal of 3k and another 40k ,

I received my first withdrawal of 3k but another 40k rejected.

I talk on mail and live chat support they told me that your account has been Frozen Because Multiple accounts But i have only own betadda account

Sir this is unbelievable for me beacouse i play fairly and received first withdrawal.

I have all proof and details of conversation , please Seattle my money. Please Help me Sir.

Thanks and regard

Username - r***

Hello Kanchan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betadda Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your balance with bonus or real money? When was the last time you spoke to the casino and what was it about? Did they provide any evidence of multiple accounts?

Looking forward to your answer.

Regards,

Nick

My Account is Already Verified in 13th September Something, My Balance is fully Real Money, 27th November is last time to talk about My Blocked account, they Didn't provide any evidence of multiple accounts.

Thank you Kanchan for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Okay sir

Hello Kanchan,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite Betadda Casino to join the conversation.

Dear Betadda Casino,

Can you please provide more information on why were the player's winnings confiscated? Please forward any supporting evidence for your claim the player has breached your rules to me at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Kanchan,

I've received feedback from the Betadda team, stating that your account is associated with multiple others, sharing similarities such as name, password, IP, device cookie, and gameplay pattern. The Betadda team requested clarification from you regarding this matter, but it seems you did not respond, leading to the closure of your account. Could you please provide an explanation as to why you haven't addressed this situation with the Betadda support team?

Sir, I have a cafe and I had logged in my betadda account in my cafe's computer. It is possible that someone else has also logged in his account on the same computer. Because I had told many people in my cafe about Betadda casino.

Please unblock my account, I assure you that from now on I will not login to my betadda account on any device other than my personal computer.

Dear Kanchan,

As I have previously mentioned we have received information and evidence from the Betadda team, stating that your account is associated with multiple others, sharing similarities such as name, password, IP, device cookie, and gameplay pattern.

Please understand that Betadda Casino has stated these rules in its Terms and conditions you agree to when creating your account:

I. Application

6. Each customer can only open one account. If we find that the customer opens more than one Member Account, all of your accounts may be blocked, suspended or closed and any funds credited to your account/s will be frozen.

II. Account Information

5. Note: When the system identifies the same IP, same name, or same bank account, then it will be treated as same member.

IV. Freezing and Closure of Account

2. Betadda Website reserves the right to close or freeze your account at any time for any reason. Without affecting the effectiveness of the previous sentence which under the premise of, the new Betadda Website have the right to close or freeze your account, if:

(b.) Betadda Website think that there is fraud when you are using the site, or you are using the site for illegal or have improper purpose

III. Promotional Offer

1. Each customer, consisting the following: same family, same address, same email address, same phone number, same payment account (such as debit / credit card, neteller account, etc.), same mobile device, same download software, as well as the same tablet or computer (such as in a public library or a workplace) can only enjoy one offer provided by the company. We reserve the right to withdraw any or all of the offer to any customer or group of customers. Offer is only available to Betadda Website customers who have made real money deposits.

Since breaches of these rules were identified, and you did not provide clarification to the casino team despite being prompted to do so, I regret to inform you that I am unable to proceed further with your complaint. Unfortunately, after gathering all the necessary information we are forced to reject this complaint. I can only recommend that you read the casino T&Cs thoroughly and make sure to follow all the rules to avoid disappointments like this. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

Best regards,

Michal

Casino Guru