Bella Vegas Casino - Player didn’t receive Deposit Bonus.

I deposited with bitcoin and I was supposed to have 200% bonus and 70 free spins on cash Vegas instead I got 70 spins on zodiac and denied my 200% and on my free spins I only got 7$ and that's ridiculous my main objective is to make sure no one gets ripped off anymore so I hope that someone will see this before going to this casino bc if you do you might as well flush your money down the toilet

Dear jamessims171,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

tpeople yes I have received bonuses from them before but that was my first bitcoin deposit and it says code is btceasy200 and btceasy70 so I deposited and it did not give it to me and they said I had been lucky of late and all of a sudden I'm a skilled player I mean if I can cover a 60 x play-throughand that is 0n 400% I think I deserve it not getting the cold shoulder bc I cashed out so I just don't get the part when they say good luck its hypocritical but they all say it when they ought to say hope you Lise today and have no luck because I need your money and if you do win we will give you a hard time if you come here again and they do by somehow manipulating the outcome of my spins over and over again and I just know they are bc it doesn't do that consistently that same way every time. I wish I knew a honest casino and I did cash out 5 times and received my money by international wire but not from Bella vegas but 5 others which all turned on me as soon as I did cash out the whole relationship took a turn for the worst. I use to pride over lucky creek and cashed out only to get in the line contact and it will say for example Jason has joined the chat and it will be 7 or 8 more people different joining the chat but totally ignoring me. so that good luck all I ever say is yeah right thank. I am a God fearing man I'm not trying to cause any problems but when the facts are they do this to me and I know it if they are cheating and stealing I will expose every one until it stops bc its getting so bad that I really don't have the desire to play there anymore especially if I'm not going to get a fair chance and can't really trust anyone so far except I did get paid but I can't get a bonus from anyone that I cashed out on that list includes lucky creek, treasure mile, jumbo bet, grandbay and jupiter club. I don't play rtgs unless its a freebie bc they should name it real terrible gaming. etc etc. I have not had much luck in the field of so called good luck but I have received many a blessings from the great and awesome God Almighty. I wouldn't ever trade that so I'm happy to lose but not in false standards its unprofessional and no business should ever continue to thrive on lies and deceit.In the end I know lawless will abound and we just need to all except our differences and have faith in GOD HE is LOVE. I can't help saying these things and I know its off subject but if anyone is reading this I will get ripped off over and over again to see someone understand how much God loves them ,all of us.Remember your not promised tomorrow that's why they call the present a gift.

okay its all good I'm enjoying doing good for others and I pray for us all to come together and that more good welcome out of this and I will forgive and already have but I won't forget take care see you soon. God bless you and yours

Thank you, jamessims171, for your reply. Could you please advise if you have accepted the other bonus offer? Have you played any of the 70 Free Spins on zodiac?

no I have not did not know until now and dis not expect anything from them but I will go and report what happens when I'm done. ok they already gave me those spins and all I won on 70 spins was 7$ and that's ridiculous they are bad news

I get happy just knowing that someone else doesn't get ripped off having some fun

Dear jamessims171,

Could you please advise if you have played any of your deposited funds when the bonus wasn't applied properly or the entire amount is still untouched inside your casino account?

i deposited my 30 dollars after they said i had to deposit firstv and then i deposited 30 $ and they said i wasnt eligible and did not give me a bonus and than cheated me out of my money with their rigged slots

I understand but could you please advise if you have played any of your deposited funds or if they're still untouched inside your account?

Dear jamessims171,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.