The player's dissatisfied with the casino's community as they use abusive language. The complaint was rejected as the player stopped responding.
BC.Game Casino - The player's dissatisfied with the casino's community.
Amount: ??
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good afternoon, it's been several times that the workers of this casino, especially the moderators and in particular the one from the Spanish channel @source that abuses its power and bullies the players, it is not possible that this casino lends itself to bullying the people who live in it
Automatic translation:
Public
Public
1 year ago
Hello kanaimacg,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino.
Unfortunately based on your description and the screenshot there isn't anything abusive from the casino's support. The screenshots show the chat which can be used by any player on the website. I believe that the casino should block some of the content but it is not something mandatory. If the casino's player community isn't fitting you I can only recommend to find a new casino where you won't come across the same issue - maybe one without a player chat.
Feel free to browse our top recommended casino where you can even filter them by your own requirements - https://casino.guru/top-online-casinos#tab=RECOMMENDED
Regards,
Nick
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