BC.Game Casino - The player's deposit was not credited.

I am sad that I have to consult with casinoguru again.

Deposited to BC.GAME on May 2nd. deducted from the bank.

It's not reflected easily, so maybe it's during Golden Week? Even if I wait, I will not object to the deposit at all, so I will contact the chat. Then submit a complaint.

Since then, I have asked many times

We sincerely apologize for the delay in shipping the tickets. Your ticket ID has been escalated to the Fiat team and given high priority for resolution. We will provide an update on your concerns shortly. Thank you for your patience during this process.

Please understand that FIAT is still in beta and transactions may be delayed due to several factors. We are always working on the same improvements. However, if you want to avoid such delays in the future and make instant deposits/withdrawals, you can switch to CRYPTO.

Thank you for your understanding and for your patience.

It has been ignored for a long time after this article. I haven't received any reply to emails or chats, and I'm really worried. Can you help me?

Dear ayapopo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Of course I don't pay.

If you just contact the payment provider, do you mean contact BCGAME? I've been doing it for a long time, but it's being ignored...

I don't care if it's long, please help me

The bank has now confirmed the transfer.

Hello ayapopo,

By payment provider I mean your bank. Once they send you a payment confirmation, you have to forward it to the casino to serve as proof that you have deposited there. After that it might take a while until the casino credits the money to your casino account.

Dear ayapopo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Amicably resolved! Thank you ◡̈♡

Dear ayapopo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru