The player from Japan had an issue where his deposited funds had not been reflected in his casino account. The player later confirmed the resolution and the complaint was subsequently marked as 'resolved' by the team.
BC.Game Casino - The player's deposit is not reflected in the account.
Amount: ¥20,000
BC.Game Casino
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7.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I made a deposit on October 15th, and when it didn't reflect, I raised an inquiry the same day.
I received a response saying, "We deeply apologize for the delay in addressing your ticket. Your ticket ID has been escalated to our Fiat Team and has been prioritized for resolution. We will update you shortly. We kindly ask for your patience."
Even after waiting for 3 days, the deposit wasn't reflected, and when I contacted them again, they repeated the same thing.
I even sent screenshots of my bank deposit history and non-reflected deposit from the bc game side, but there was no reflection.
I requested a recall from the bank on October 30th, but after two weeks, the money hasn't been returned, so I contacted the bank today.
I was informed that there might be a chance that the money won't be returned as there was no response from the bc game side.
Should I report this to the police?
I'm sure I made the deposit correctly, and it wasn't reflected...
Automatic translation:
Public
Public
1 year ago
Dear taichi3426,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. Sometimes when the transaction is lost it's necessary to clear it at some stage in the process. In these cases, the casino usually has its hands tied.
Do I understand correctly you contacted your bank and requested a chargeback of your deposit? Please understand if the bank is acting in this manner to return your funds, our options to help you mediate the issue with the casino is limited.
I'll await your clarification of the situation.
Best regards,
Tomas
Public
Public
1 year ago
Dear taichi3426,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
