BC.Game Casino - Player's withdrawal request is delayed after account access is blocked.

Hello,

I am a player from Austria and I have been playing on BC.GAME now for many months (since April 2024) but recently it seems they blocked players from Austria. This was not the case before.

When I try to login to my account their website says „Error 6005: No service in your area".

Okay, they don’t offer their service anymore in Austria, I can understand that and thus, naturally, I want to withdraw my money. Last week I therefore contacted their support and they told me in live chat to write an e-mail to „support@bc.game" with the subject „Remaining funds withdrawal request" from the e-mail address registered to my BCGame account with some information they required.

I did this but after several days of waiting I still did not receive any answer. By the way, I also didn’t get any message from BCGame in advance when they decided to restrict their service in Austria, so that I could withdraw my money in time and now it seems they take as much time as they want without keeping me informed.

I write this complaint in order to avoid getting ignored any longer.

A responsible casino should inform me when they plan to restrict their service in certain areas where I live in, or at least try to process or at least react to my withdrawal request in time.

Thank you for your help and I hope we can solve this problem fast.

Hello timtim,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Since when are you waiting for the remaining balance to be withdrawn?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thank you for your understanding.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.