HomeComplaintsBC.Game Casino - Player's withdrawal is delayed.

BC.Game Casino - Player's withdrawal is delayed.

Amount: 1,500 INR

BC.Game Casino
Submitted: 15 Jan 2025 | Case closed : 04 Feb 2025
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from India had created a new account after losing access to his old email and deposited 350. After gaining a profit of 1500 while playing, the player found his withdrawal suspended and requested that it be unblocked. The Complaints Team had reached out to both the player and the casino for clarification on the account status. It was noted that the casino representative confirmed there were no restrictions on the account. Since the player did not respond to confirm the resolution, the complaint was marked as rejected.

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Dear BC team

I am your old pleayer i totally say that in Casino BC. GAME Casino is best I have got many profits in my account . Few day ago I have lost my old Email access. So now i have created my new account in that i deposited 350 in that i was playing Hilo . I was experienced so could make good profit . 1500 i have done but now my withdraw has been suspended. i request you to please unblock it and I have no further complaint.

THANK YOU

User name :ARJUN2000

User id:61242924

I Request you to pkease check.

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Dear arjun5uol,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions of BC.Game Casino and this is what I found:

5.1. PERSONAL USE. The Service is intended solely for your personal use. You are only allowed to wager for personal entertainment and may not create multiple accounts, including for the purpose of collusion and/or abuse of service.

2.1.15. You accept that we have the right to ban/block multiple accounts and freely control the assets in such accounts.

Could you please specify if you contacted casino support with information about losing access to your old email address before creating a new account? Or did you create a second account without communicating with customer support about your problem?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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I totaly appreciate you that give me response but i am going to explain that my phone was accessed by some one and he totally haked my Email so i couldnt and login at bc and complain to change because in old email i didnt have created passward i was logining that account direct . so now i created new account and had little deposit in it so i had earn and now BC team has suspend my id why?

Now please dont say that i have multiple account then why would BC team has taken my Money in the account and has Suspend Me without warning one time . I do say that atleast BC could gaven i polite warning . Now I do need help from team and tell that i would not change any account Id:61242924 these will be my permanent account and request to remove my suspension

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I Request to unsepend my account and totaly say that i have earned some money by my strategy and nlw thats the use of suspend i agree that this will be my permanent account and say that if they unsespend i would earn more in futer in BC game now its totaly on BC showing some humble and unsuspend Me

User Id :61242924

User Name :ARJUN2000

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Hello,


As I can check from my end I do not see any issue from our end. The account is normal and there is no restriction in the account. Let us know what error you are facing so we can assist you better.


Best Regards

BC.GAME

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Dear BC.Game Casino representative,

Thank you very much for getting in touch with us and for shedding more light on this player's case.


Dear arjun5uol,

Could you please specify if you are still experiencing any issues with your casino account?

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Dear arjun5uol,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

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