Dear arjun5uol,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions of BC.Game Casino and this is what I found:
5.1. PERSONAL USE. The Service is intended solely for your personal use. You are only allowed to wager for personal entertainment and may not create multiple accounts, including for the purpose of collusion and/or abuse of service.
2.1.15. You accept that we have the right to ban/block multiple accounts and freely control the assets in such accounts.
Could you please specify if you contacted casino support with information about losing access to your old email address before creating a new account? Or did you create a second account without communicating with customer support about your problem?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear arjun5uol,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions of BC.Game Casino and this is what I found:
5.1. PERSONAL USE. The Service is intended solely for your personal use. You are only allowed to wager for personal entertainment and may not create multiple accounts, including for the purpose of collusion and/or abuse of service.
2.1.15. You accept that we have the right to ban/block multiple accounts and freely control the assets in such accounts.
Could you please specify if you contacted casino support with information about losing access to your old email address before creating a new account? Or did you create a second account without communicating with customer support about your problem?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika