BC.Game Casino - Player's winnings reversed back to the casino.

I won .013 btc a few days ago and my withdraw hit my cashapp and then reversed my payment. I wasn’t allowed to access my money I believe bc should compensate me for not being allowed to withdraw money from their site and it be usable. I’ve sunk a lot of money in losing and just to find out that this happens…

Dear blackshine,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you've encountered regarding your withdrawal from the online casino.

To assist you better, could you please provide us with additional details regarding the reversal of your payment?

• Specifically, we would like to understand if you received any communication from the casino regarding the reversal and if there were any specific reasons mentioned for it.
• Additionally, any information about your account status or recent transactions leading up to the withdrawal would be helpful in assessing the situation accurately.

Furthermore, if you have any screenshots or correspondence related to this incident, please feel free to forward them to petronela.k@casino.guru for our reference.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

yes, my recent account transactions have been the last 7 days I’ve deposited $1074 and my one attempt at a withdraw was inconveniently denied. I have talked to my vip host but he was unhelpful and the only bonus I recieved was $18 and he said that’s all i was owed. Including the reversal I’m $1900 in the hole in one week and they feel unwarranted to reimburse me a penny more than $18

The last three are last 7 day deposits

All I want is compensation for the inconvenience of me being denied my winnings. I’ve obviously been more than a loyal client at their casino. Why should I get denied my just desserts and then pitched aside like I don’t matter. That reversal was uncalled for. It really flabbergasted me.

and I was the one who lost my money but if you’re an addict that’s what happens and I feel this reversal back to the casino is just a way to exploit that. Why else would it be made to be sent back? And only back to the place it came from? No other options for other wallets? Or anything…they’re exploiting the addiction of gamblers. I’d love to have at least a portion of my winnings back considering it was me who gambled it away but it was them that kept it in play

i am entitled also to a bonus of 18 bcd when I lose $250 in a 7 day period. And I’ve always gotten more if I’ve lost more…but since I withdrew I got the minimum. Even though I explained to them the withdrew was reversed and never became liquidity

Dear blackshine,

Regrettably, since you have already played your winnings, there is limited recourse available to us. It's important to note that players are solely responsible for their accounts, active balances, and all wagers placed. For future reference, we encourage you to contact us as soon as issues arise so that we may intervene in a timely manner.

• Could you please advise if you informed the casino about your gambling problem?

If not yet, I strongly advise you to do so.

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings BC.Game Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@BC.GAME (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. Alternatively, you can use the following link.

Let me know if there's anything else we could try to help you with.

Thank you.

Dear blackshine,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.