BC.Game Casino - Player’s winnings haven’t been received yet.

Good evening,

I've been playing at bc.game casino for almost a year now and this is the first time I've encountered this problem. I set a self-exclusion limit for a month, and after unblocking my account, which happened a few days ago, I was limited in my ability to withdraw funds. It is noteworthy that before the blocking I had large payouts (tens of thousands of dollars), which were processed quickly and without problems - even without verification!

A few days ago I made a deposit of $300 and won $22,000 in Evolution Roulette. I wanted to withdraw them, but they told me that the legitimacy of the winnings was being checked. When I asked how long it would last, I was told that it would take a day. A day later - another day. And then the same.

In addition, I was asked to undergo full verification, which I successfully completed. Although there were also delays and strange excuses regarding this. There is now an icon indicating that my profile is fully verified.

During this time, I managed to win first 100 thousand, and then 50 more, but due to all the nervousness of the situation, I already lost 50! And I still can’t put withdraw any funds due to the restrictions!

My personal VIP manager claimed that the security department or some senior managers are reviewing the situation during this time and that it will be resolved today, on Friday, within 4 hours, that is, at 19:00. But it was exactly at this time that I was informed that I needed to wait some more time - until tomorrow, Saturday.

It has already become obvious to me that they are simply delaying the possibility of payment so that I lose my entire balance. On Saturday they will tell me that managers do not work on weekends and will only be able to review the request on Monday. And on Monday, that I need to wait until Tuesday in order of some kind of queue.

Please help me to restore justice and get me my rightful winnings!

And they are fair and square because I contacted Evolution support with a request to check my winnings. They told me that everything was fine, and I should contact the casino support, which I, of course, have already done dozens of times.

All proofs and screenshots are attached. (Thought I couldn't upload extra 4 screenshots for some reason)

Dear ludomaster,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi everyone,

Friday:

P.S. Just lost my entire balance.

VIP manager still says I have to wait though the last thing he said was that I'll be able to withdraw 3 hours ago.

Live support says the limist will be discarded "very soon" and I need to keep patient. 

I already HATE this casino because promising jam tomorrow to a VIP player is the worst thing to face considering HOW MUCH I have deposited there.

NEVER EVER PLAY AT THIS CASINO if you like big bets, wins, and fair and secure withdrawals of really large amounts!

Sunday:

Hi everyone,

Just wanted to add one detail. After I've lost my entire balance, they let me know today, on Sunday, that I have no withdrawal restrictions anymore and can try to submit a payout order.

Like I said and thought previously, it was a clear and intentional delay on their part to make me lose everything, because the last thing they claimed was that I would be able to withdraw on Friday night (12 pm). Now they would say that it's just my responsibility and I could wait a bit more (how long though? if the deadline was always postponed by them).

If they would say right away that the procedure could/would take up to 5 working days, I would just wait. But not in this case.

Hi,

Please provide correct email address or UID of the account to check and verify.

Best Regards

PANDA - BC.GAME

Hi,

This email address is not found in our system. UID is number-based You can find it under the "My Profile" section. Or you can provide the screenshot of the signup email you might have received.

Best Regards

BC.GAME

Dear ludomaster,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.