The player from Germany had been able to deposit funds on BC Game after requesting self-exclusion. He stated that deposits made after the self-exclusion should have been refunded, and asked for help connecting with BC Game. However, we discovered that the player had previously submitted an identical complaint which had been thoroughly investigated and subsequently rejected. Despite the player's request for assistance, we were unable to help him get his refunds due to the evidence provided by the casino. The complaint was rejected again for these reasons.
BC.Game Casino - Player’s self-exclusion was not respected.
Amount: €1,275
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 days ago
Public
Public
6 days ago
I apologize, ChewChew, but we have noticed that you submitted the same complaint already in the past and after our thorough investigation, your case was rejected. We kindly ask you to refrain from submitting repetitive complaints on the same issue. If you disagree with our findings, you may request reopening the original complaint. However, based on the evidence provided by the casino, in this case, we'll be unable to assist you with getting your refunds back.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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