The player from Colombia deposited money into a BC.Game account, but the funds were not credited. We requested additional information from the player, including a payment receipt and any communication with the casino. Despite extending the response time by 7 days, the player did not provide the requested details. Consequently, the complaint was rejected due to a lack of response from the player.
BC.Game Casino - Player’s deposit has not been credited.
Amount: $334,000 COP
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
I made a deposit to a Bc.game account and the requested amount has not been credited.
Automatic translation:
Public
Public
5 months ago
Dear hebersuar456,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Was it your first deposit in this casino?
- Please could you share the screenshot of how the transaction appears in your game account and any relevant communication between you and the casino to tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
5 months ago
Hello,
Please provide more details such as payment receipt, your orderid so we can check and assist you further.
Best Regards
Panda
