The player from Japan had reported a problem with a deposit that wasn't reflected in his casino account. Despite multiple deposits having been made successfully in the past, this particular deposit made on 1/13 was not credited. The player had attempted a refund procedure with his bank but was unable to proceed due to the account status. The issue was eventually resolved after the deposit was processed.
BC.Game Casino - Player’s deposit has not been credited.
Amount: ¥90,000
BC.Game Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Translation
I made a deposit on January 8, but as of January 10, it is yet unreflected.
I contacted support, and they explained that it would reflect after 30 minutes, but this has not been the case.
No matter how much I ask about the situation, the only response I get is to wait for updates or solutions from the core team.
Automatic translation:
Public
Public
3 months ago
Dear tmtmtm0619,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted your bank already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
3 months ago
Translation
I have made several deposits and they all reflected without any problems.
Today, I went to the bank to complete the refund procedure.
We are now waiting on the situation.
Edited
Automatic translation:
Public
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3 months ago
Translation
postscript
We were unable to proceed with the refund procedure due to the reason that ``the account is currently unavailable.''
... apparently ...
The whereabouts of the funds are unknown and the situation remains unclear.
Will the deposit be reflected?
Or is he still missing and there's nothing we can do about it?
If you have any countermeasures, please let me know.
thank you.
Automatic translation:
Public
Public
3 months ago
Translation
The money was deposited on 1/13.
Thank you!
Automatic translation:
Public
Public
3 months ago
Dear tmtmtm0619,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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