BC.Game Casino - Player’s deposit has been delayed.

Ive deposited 32809 from my gcash to them. I already contacted my bank stating the fund has been transferred successfully and credited to them without an delay. This is the 25th day the my deposit is denying by merchant of bcgame. I want to request a SOA of the account of the merchant to further retrieve my fund either to gcash or to them.

Dear wetwew2022,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you contacted the casino regarding your lost deposit?

Is this the first deposit you ever made into this casino?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, ive contacted the bcgame for this matter and they're keep denying the depo.

Nope iam a svip player there

Basic kyc i passed.

Thank you for your reply. Please forward me all the communication between you and the casino regarding your lost deposit. My email address is veronika.l@casino.guru.

Hi,

This has already been refunded and answered on another platform.

Best Regards

Panda

Dear Panda,

Thank you for the information. I found this case on AskGamblers where it is closed as resolved. However, before we close this complaint, I have to check with the player if it's okay with him.

Dear wetwew2022,

Please confirm that your deposit was credited to your casino account. If there is anything else you'd like us to assist you with, kindly let me know. Otherwise, this complaint will be rejected. Thank you in advance.

Dear wetwew2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.