BC.Game Casino - Player’s deposit and bonus fund are locked.

I deposited 10000 naira and I was given 30000 naira for bonus but now the bonus is locked and my 10000 naira is also locked funds please what can I do to get my money withdraw I don’t even care about the bonus anymore it’s annoying

Dear ajiteru444,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if you contacted casino support regarding the issue?
• Has the casino given any justification for freezing your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

Could you please provide us with a screenshot of this information? Typically, there is a 1x wagering requirement to enable the withdrawal of the deposit, while bonus withdrawals may have varying wagering requirements.

Best Regards

SAM - BC.GAME

Dear ajiteru444,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.