The player claimed they hadn't received a Christmas bonus due to alleged multiple accounts. They insisted on having only one account, but admitted to having additional accounts for streaming or moderation, approved years ago. We attempted to investigate the case, asked for supporting evidence and inquired about the possibility of other people using the same IP address or device. However, due to the player's lack of response, we were unable to proceed with the investigation or provide potential solutions. The case was therefore rejected, but the player retained the option to reopen it in the future.
BC.Game Casino - Player's bonus is denied due to multiple accounts.
Amount: $5
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Sensitive attachment
Sensitive attachment
11 months ago
so thyree saying nowe i dont get christmas bonus because i have multiple accounts , i have only had 1 account except for alts approved by BC to stream or mod and thats been years
Public
Public
11 months ago
Dear freeman8593,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?
- Are your other accounts still active?
- Was your account previously verified?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
11 months ago
Hi,
Please share your userid or correct email address that is related to your account, as the email provided is not available in our database.
Best Regards
PANDA - BC.GAME
Public
Public
11 months ago
Dear freeman8593,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
11 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
