The player from South Korea has two accounts at BC Games that are closed due to KYC issues, preventing access and a withdrawal of $140,000. The player feels that the situation is unfair and has not received proper responses.
BC.Game Casino - Player’s accounts have been closed due to KYC issues.
Amount: 10,000,000 ₩
BC.Game Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
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Case summary
4 days ago
Public
Public
1 week ago
Hello, I bet millions of dollars on BC games and lost a lot of money. I opened 2 accounts, and both levels are 69 and 67. In this situation, the account was closed due to KYC issues. They don't even respond properly. It says KYC failed, but I can't even log into the account. No
I couldn't even withdraw $140,000 and lost it all to baccarat because the KYC issue wasn't resolved. It's really unfair.
I think I even ordered an IP ban.
Public
Public
5 days ago
Dear dlqwlf2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Were you aware that you had two accounts in this casino? Have both of your accounts been closed?
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
- Could you please share your communication with the casino regarding the verification? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Casino Guru is examining the case
