The player from Argentina made a deposit and verified KYC on BC.Game before his account was permanently blocked, locking his funds.
I made a deposit at bc game and then they permanently blocked my account with the funds in it, I had correctly verified the KYC.
Dear lucasjon,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
I registered in January this year, completed the KYC verification successfully, played slos
Hello,
After reviewing the account, we noticed more than 30 accounts associated with this user, and we have locked all 32 accounts in total. Unfortunately, there is no possibility of unlocking it.
Best Regards
PANDA - BC.GAME
ok so if you can receive my money and then block it? I didn't play with any bonus and you can see it, this casino is disgusting
How is my KYC supposed to be verified if I have more than 30 accounts? Why would I have 30 accounts if I didn't use any bonus, shows evidence casino thief
By the way, I don't want to be unblocked from your mediocre casino, giving me my money back is enough to play on serious platforms
Hi lucasjon,
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Thank you in advance for your reply.
Yes, I have a family member who also played BC Game with my IP, but 30 accounts are not registered with my IP, it is impossible
Hi lucasjon,
Please understand that if you have created more than one account, which is typically prohibited by most casinos, we won't be able to assist you, even if you haven't redeemed any promotional offers.
Thank you.
I have only one account, as I repeat, I have the KYC verified, is that what the KYC is supposed to be for?
Hi lucasjon,
Thank you.