BC.Game Casino - Player’s account has unexpected "account risk" error.

Hello I had originally had issue with plinko on bc game but they couldn't resolve the issue so I left it at that go to login again and boom account risk error and no email and won't respond i don't have any other accounts and haven't broke any rules I currently have 113 dollars left in my balance and I need it to feed my kids

Dear Dayday,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Can you provide more details about the problem you experienced with Plinko on the casino website?

Also, could you let me know when you last contacted customer support and what you contacted them about?

Additionally, can you please confirm whether you have completed the KYC verification process and if you have successfully made any withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Dayday,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Locked my account under clause 2.1.12 about suicidal comments

Clause 2.1.12 states about feeling that way being a problem or compmusilve gambler which I'm not inhave no problems gambling.

My problem was a locked account originally with no reason then after a week of no reply why my qccount was locked i stated the situstion is making me feel suicidal as my kids are hungry and i cant feed them

I'm only suicidal because of them locking my account now my kids are in hospital as I couldn't get them food etc

Originally had problem with plinko and never got it sorted they just said every bet is fair then not long after I'm blocked

Could you please send me any communication between you and customer support that could be relevant to the investigation of your case? My email address is veronika.l@casino.guru.

Do I understand correctly that the casino originally locked your account due to issues with how you played Plinko? Have they been more specific?

Hello,

The user account was locked due to the user posting suicidal threats in our public chat, where the user stated, "I feel like killing myself." Our moderation team acted quickly and locked the user's account, also informing the user via the chat before locking the account. We abide by our policies and cannot provide the user with any more services. For the refund, the user will need to email us from their registered email address at support@bc.game and also cc panda@bcgame.com.

Best Regards,

PANDA - BC.GAME

Waiting for reply from bc

Emailed them few days ago and no reply yet

Could you please specify the content of the email you sent to the casino? Did you request a refund for your remaining balance? Kindly forward the email to me at veronika.l@casino.guru.

However, please be aware that the casino was within its rights to block your account due to suicidal comments. This is a serious issue that all reputable casinos take seriously. If you are struggling with gambling habits, I would like to draw your attention to our Self-Exclusion Assistance Tool (https://casino.guru/global-self-exclusion-initiative/assistance-tool). This tool allows you to block your accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. It was designed to help individuals facing challenges with their gambling habits by limiting their access to gambling and reducing the potential for harm.

Above all, if gambling no longer brings you joy and is becoming a burden, seeking professional assistance is highly advisable. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link: (https://casino.guru/problem-gambling-help-centers#cnt_87=true)

Dear Dayday,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.