The player from India faced an issue with their account as their Google Authenticator was disabled for the casino game, affecting access. The Complaints Team had attempted to gather more information from the player but received no response. As a result, the complaint was rejected due to lack of communication, which prevented further investigation.
BC.Game Casino - Player's account access is restricted.
Amount: 2,000 GAME
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Dear Dondon11,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with the casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
Specifically, which casino is this complaint regarding?
I will be waiting for your reply patiently.
Best regards,
Dominika
