BC.Game Casino - Player's account access is restricted.

I can no longer access my account and the support email for BC.Games doesn't respond.

I made my first deposit of $30.00 and the account was normal, even though they only allow playing in dollars.

I waited for the site to normalize and ended up forgetting my password.

I receive the password recovery emails, but they always say the link has expired.

I suspect it’s a technical issue.

I’ve already sent what was requested via email, but the problem hasn’t been resolved.

If you can’t resolve this, refund my deposit and delete my account.

I want to play, but it’s difficult with this casino.

Dear Adrian888,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain when was the last time you were in contact with casino support?
• What document did the casino request from you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The last time I contacted support, I think it was about 3 days ago, but before that I had already sent other emails and tried to resolve the issue on the website several times.

They asked for proof of deposit and my details.

I also hope that you can help me resolve it quickly, because on the website they say that the response from support can take a long time.

In my opinion, BC.Games needs to improve its customer service, as it is a highly rated and honest casino.

You have to wait on the website to be answered and it makes you very sleepy.

They say that service can take 30 minutes or more and that support can take a week or more to respond.

On vacation?Ok...lol

I tried to resolve it here, since this site advertises casinos, but it's better if I go to complain here, because there bc games will respond and they will be interested in resolving it, even though it's a small amount that I deposited just to get to know the casino.

Because I've had enough and I no longer trust sites I don't know.

Most of these casinos do what they want because they don't have a license in Brazil and aren't inspected.

In October, many of them will be blocked by the government, as has already been reported, and those that do get a license will have to act transparently.

bc games was well recommended, but I didn't know that this casino is so unfriendly to players and doesn't answer emails.

You deposit on this site, you can't play and you don't get your money back, whether it's a little or a lot.

You can close the complaint, I know that the guru will not solve this.

Without further ado.

Hello Adrian888,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.