Batery Casino - Player is facing delayed support response and a low withdrawal limit.

Support is not replying to my query and its pending from a very long time and the maximum withdrawal limit for my account is 1000.

I am having 34814591 in my account it will took 100yrs for me to withdraw the funds

Hello earnadda,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Batery Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? How many times did you withdraw so far? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Could you please advise if your account is already verified and if yes, since when exactly?

Yes its verified. Around 15-20 days before it got verified

Did you accumulate your winnings with real money or did you use a bonus?

real money

How many times did you withdraw so far?

None

When was the last time you spoke to the casino and what was it about?

10-15 days before raised the concerned but their bot is reverting or in case support gets connect then use to get a standard reply from them

Hello earnadda,

What about different payment methods? They have such limits as well? Do you have currently any pending payout?

Hello,

What about different payment methods?

Same limit issue

They have such limits as well?

INR 1000

Do you have currently any pending payout?

NO

Hello earnadda and thank you for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello earnadda,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I do have a few additional questions. What games did you play? (slots, roulette, blackjack, sports, etc.) Did you gain your winnings with "normal" play, or were you lucky and hit some kind of jackpot win, tournament win, or similar? Has the casino lowered the withdrawal amount just recently for you, or was this set automatically from the beginning?

I will contact the casino to shed more light on this matter.

We would like to invite Batery Casino to join the conversation.

Dear Batery Casino,

Could you please provide more information on why the withdrawal limit for the player is set so low? Is there anything you can do to assist the player in withdrawing their winnings within a much more reasonable timeframe?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear earnadda,

I'm yet to receive a response from the casino team, but can you please confirm what games did you play? (slots, roulette, blackjack, sports, etc.) Did you gain your winnings with "normal" play, or were you lucky and hit some kind of jackpot win, tournament win, or similar? Has the casino lowered the withdrawal amount just recently for you, or was this set automatically from the beginning since you opened your account?