The player from the UK had won over £500 but was unable to withdraw the money because the casino required a MasterCard for withdrawals, despite having used a Visa Debit card for deposits. The player eventually lost all her winnings while trying to resolve the issue. We explained that the casino's payment method restrictions were influenced by various factors beyond their control. Since the player's winnings were lost, we concluded that there was nothing more we could do to assist in this case.
Bass Win Casino - Player’s winnings were confiscated due to withdrawal method restrictions.
Amount: £500
Bass Win Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
I could pay in using my visa debit and I was so excited that I'd won 500 plus. I'd uploaded all documents then I tried to.withdraw and was told you don't use visa debit to allow withdrawal and I needed a Master card which I don't have so I had to just waste my winning n hope I didn't win so they couldn't have it . Absolutely disgusting I am gutted
Public
Public
1 month ago
Dear paulagrocott01,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
Could you please advise how much money you currently have in your casino account? Do I understand correctly that you have lost all your winnings?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
1 month ago
Thank you for your reply, paulagrocott01. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
