The player from Switzerland is experiencing difficulties accessing a specific game. We rejected the complaint because the player didn't respond to our messages and questions.
Bahigo Casino - Player wishes to access a specific game.
Amount: 1 CHF
Bahigo Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
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3 years ago
Translation
I like to play live casino for example Grazytime.
Unfortunately, my stake was always withdrawn.
Cookies deleted, login and logout ... saturated. still does not work .
All other live casino games (Lightningt C., Megaball, Roulett ...
I could play, only not at Grazytime.
Upon request, one was commented on with me.
Support means: all Grazytime players will no longer be able to play. Although other players continue to play happily.
Please give feedback, whether it is only with me or are there also such problems? possibly technical problems .. LG
Automatic translation:
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3 years ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have tried to communicate this issue with the casino? Do you receive any message when you try to access the game?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Do I understand correctly that the game has been removed from the casino's offer?
How would you like to proceed with this case? Do I have your permission to close it or there’s anything else we could help you with? Thank you in advance for your reply.
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3 years ago
Dear Bahigo boy,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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3 years ago
Translation
Hello, Petro.
until today I haven't got a proper clarification.
Still couldn't play GrazyTime live.
Comment Bahigo Team on 01.01.2021 14:50 GMT + 1
Our casino support team has announced that the game Crazy Time has unfortunately been removed from our offer due to too many technical problems. That's why you can no longer use it.
My question to Bahigo:
but why could the others play along? is it these problems only applies to me.?
Maybe the tech support team could contact me. Is it possible???
Comment Bahigo Team at 01.01.2021 15:12 GMT + 1
Our casino support team has announced that the game Crazy Time has unfortunately been removed from our offer due to too many technical problems.
That means it is no longer available for any of our customers.
But GazyTime is still being played worldwide, why not me ??
thanks
Automatic translation:
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3 years ago
Translation
Hi there,
The Grazy Time live game is still played online, but only (I) cannot play.
it is not removed. something is wrong. Thanks . unfortunately it didn't help.
please close.
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