The player from Switzerland has requested a withdrawal a few days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected this complaint as the funds have been played before we could intervene.
Bahigo Casino - Player’s withdrawal has been delayed.
Amount: 2,000 CHF
Bahigo Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
To this day I can't withdraw my winnings, I've been waiting for 3 days for the withdrawal to be approved. When I contact support, it means that I should be patient as soon as the management has time to check. It actually says that the payment will be processed within 24 hours, unfortunately this is not the case. Could you please give me additional help.
Automatic translation:
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1 year ago
Dear Emre,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 year ago
Hello Emre,
Have there been any developments since our last conversation, please?
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1 year ago
Dear Emre,
Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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1 year ago
Translation
Hello, after waiting 4 days for the payment confirmation, I had no more patience and desire and gambled away the whole sum. With the other providers, it takes a maximum of 24 hours for the confirmation of the win, although Bahigo also has a 24-hour payout period, the promise is not kept by the provider, so I would like to close the case and thank you very much for your efforts
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1 year ago
Thank you, Emre, for the update. Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.
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