The player from Switzerland has been experiencing difficulties withdrawing his winnings. Subsequently, all the funds were played and lost. We’ve rejected this complaint as unjustified.
Bahigo Casino - Player has been struggling to withdraw his winnings.
Amount: 33,000 CHF
Bahigo Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good afternoon, dear team
I have a problem I kept paying money to the account with Paysafecard and played on it regularly for over 1 2 years. But when I got a profit of 20,000 and later even 33,000, they suddenly didn't want the money to be paid out to me. The game continued, but there was no payment. So the money was gone at some point. There was never any severance payment or anything else this is now 2 3 months ago. My question is whether I would be entitled to at least part of all the money. I have proof screenshots as well as individual winnings such as loss with date and time a screenshot of them.
Thank you very much and if I would get some of the money back, I would of course also involve you. Thank you in advance for your answer. Lg Melvin
Automatic translation:
Public
Public
3 years ago
Dear Melvin,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello Petronela
I thank you for your quick reply. Okei, what a pity what was coming is that I could pay out 400.- Francs then but not more 1.- Francs of my won money. That's why I thought that one could proceed because I was denied further payments.
Thank you for your answer and have a nice day with best regards, Melvin
Automatic translation:
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