Avalon78 Casino - Player's deposit seems lost.

After making my first deposit and apply for the welcome package, my funds is never shown.

After 3 chats, and over 15 emails (where it is said that i needed to teust them and be patient), I come cleary to the conclusion, they stole my money.

This Casino is a Scam and you should never setup an account here.

I have experience playing over 20 casino's and this is the worst one I ever have dealt with.

SCAM ALERT

Dear KoenVZ010,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hi Tomas,

Thank you verry much for you reply. I already contacted my payment provider (in this case N26).

They said that ones the transactions is completed there is nothibg they could do.

They advised me to go to the local authorities and file a police report.

I am taking that now in consideration.

I will keep you update abput the situation ones there is more clear. Even if the credit my funds to my acvoubt this will the one and only deposit on Avalon. Should have read to review here before I digned up, lesson learned 😉.

Enjoy your weekend!

Kind regards,

Koen

Hi Tomas,

After the last complain and telling that I went to you. They gave me my funds, i dropped the bonus played for a little bit...(strange i did not want to win as i expect I will never get it). and canceled my profile.

Thank you for your assistance!!

Thanks for your reply and update. Do I understand correctly the amount you deposited was finally credited to your casino balance and you were able to play? May we consider the issue resolved?

Yes It is resolved, you can close it.

Dear KoenVZ010,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru