The player from Ireland had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. We advised her to wait for 14 days and cooperate with the casino. On the 14th day, the player informed us that the withdrawal had been processed and paid. The complaint was marked as resolved.
Atlantis Slots Casino - Withdrawal of player's winnings has been delayed.
Amount: €1,000
Atlantis Slots Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.4
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
I made a withdrawal for 1000 on the 23rd May. I received a email 1 week ago saying withdrawal is pending. I have not been able to chat for 5 days as the chat isn't working. I have emailed the manager and emailed support that's is given on the page and the emails are coming back mail delivery unsuccessful like as if the page is incorrect I have previously emailed and this was the correct email. I had a withdrawal in Jan that was successful for the same about. Its now 13 days and no sign of it
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5 months ago
Dear caoimhesna,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Hi kristina
I received a email from the casino stating that unfortunately it would not be processed today but the team are working to have it processed ASAP. Today is the 14th day of the withdrawal I will inform you when it goes through if it does.
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5 months ago
Hi guru ,
Thanks so much for the support over the last few days I have got my withdrawal processed and has been paid to me today 😀
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5 months ago
Dear caoimhesna,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
