Atlantis Slots Casino - Player's withdrawal is delayed.

Good morning, I issued a withdrawal 9 days ago and it has not been paid yet. They have disabled my chat and are not responding to emails. I don't know what to do.

Dear Love1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Ok, I have made other withdrawals at this platform in the past and it went well, now they don't respond and I'm worried, I'll wait and let you know, thank you very much

Dear Love1, have you received your winnings or any update from the casino yet?

Dear Love1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.