Atlantis Slots Casino - Player claims that payment has been delayed.

hello, I made a withdrawal of €500 and in the first week they kept telling me that they have a large number of withdrawals and this is why they are late, I waited another week and now they tell me that they have no idea what problems and what to inspect and this is why the payment is late my.... .they lie to me every day, I try to ask them when they give me money and they all give me the same email that they have problems with and have an inspection and this delays my payment

Dear Paul112,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

the problem is they haven't accepted my withdrawal yet and my account is Full verified

I try to talk to them on chat and when they open my chat, they close it and I can't log in

Dear Paul112,

Have you received your withdrawal from the casino yet?

Hi I no recive nothing and they no anser to message

I leave 20 message but they no anser

Thank you for your reply, Paul112. Have you made any successful withdrawals before? Did you accumulate your winnings with or without an active bonus?

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Dear Paul112,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.