HomeComplaintsApollo Slots Casino - Player is not able to withdraw.

Apollo Slots Casino - Player is not able to withdraw.

Amount: R8,334

Apollo Slots Casino
Safety Index:Below average
Submitted: 25 Dec 2021 | Case closed : 28 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Mexico is struggling to withdraw winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I can't file withdrawals


Automatic translation:
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2 years ago

Dear crisnaripeto,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried discussing this problem with the casino directly? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago
Translation

I send a message to the casino and he does not answer me and the chat and nothing asked me for a deposit and I can not deposit and the net was already worth mother, he no longer wants to give me the casino and I have 300 left

Automatic translation:
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2 years ago

Thank you for your reply, crisnaripeto. Have you accumulated your winnings with or without an active bonus, please?

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2 years ago

Dear crisnaripeto,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago
Translation

So I already left it, it has been a long time and they have not been able to do anything the best take out the guru casino

Automatic translation:
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2 years ago

I am sorry, crisnaripeto, but I am not sure I understand your last message. Are you no longer interested in our help? Should I close the complaint?

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2 years ago
Translation

They do not grab anything, they are worth dick

Automatic translation:
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2 years ago

So, how do you wish to proceed with this complaint?

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2 years ago
Translation

I want money without much detour

Automatic translation:
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2 years ago

If you don't want to continue resolving this case, please give me a clear answer. And if you want to continue, please note that in order for me to help you, you have to answer my previous questions first, so I can understand the issue as much as possible:

  • Have you made any successful withdrawals before?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with or without an active bonus, please?

Moreover, I still haven't received any communication between you and the casino. Please forward everything to kristina.s@casino.guru.

Let me know how you wish to proceed with this complaint. Thank you in advance.

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2 years ago

Dear crisnaripeto,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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