The player from Mexico is struggling to withdraw winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Dear crisnaripeto,
Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint?
Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you tried discussing this problem with the casino directly? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
I send a message to the casino and he does not answer me and the chat and nothing asked me for a deposit and I can not deposit and the net was already worth mother, he no longer wants to give me the casino and I have 300 left
Thank you for your reply, crisnaripeto. Have you accumulated your winnings with or without an active bonus, please?
Dear crisnaripeto,
We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
So I already left it, it has been a long time and they have not been able to do anything the best take out the guru casino
I am sorry, crisnaripeto, but I am not sure I understand your last message. Are you no longer interested in our help? Should I close the complaint?
If you don't want to continue resolving this case, please give me a clear answer. And if you want to continue, please note that in order for me to help you, you have to answer my previous questions first, so I can understand the issue as much as possible:
Moreover, I still haven't received any communication between you and the casino. Please forward everything to kristina.s@casino.guru.
Let me know how you wish to proceed with this complaint. Thank you in advance.