Anonym Bet Casino - Player's winnings were confiscated due to irregular play allegations.

Removed 450.64 winnings from my account

stated the below

Unfortunatly the 450.64 was deducted due to term 9.11) The Company reserves the right to withhold any withdrawal request, which includes to remove all bonuses or winnings in the case of Irregular Play in case of the followings:

Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play. Including purchasing in-game features including but not limited to free spins with a total bet amount of 30% or greater than the value of the deposit.

Dear CKM100,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Anonym Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please confirm to me you played exclusively with your real money deposit in order to achieve your winnings in the casino?
• Is your account in the casino verified?

Thank you very much in advance for your reply.

Best regards,

Tomas

Yes I played with real money and no bonus was taken. Account is verified yes through KYC so fully verified.

they have replied the below :

Dear Conor,

Thank you for contacting us.

As our terms and conditions indicate: you are not permitted to place any bet that will be more than 30% of the current deposit in play.

These are the terms you agreed with upon your registration.

We will proceed with your withdrawal the soonest possible though.

I have asked them to explain this .

please help

Hi is this still being looked at?

Also I have requested withdrawal of funds and it has not been progressed in over 8 days . Please help on this also

The withdrawal is a separate issue to the money being removed From account as stated above. Iv requested this 8 days ago and is yet to be processed even though their website states max 48hrs. The sum is £500 and it’s causing mental health problems.

Thanks for your patience and the detailed explanation of the situation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello CKM100,

I'm Michal and I have taken over your complaint. I have reviewed your case and just so you know, the max bet rule is, in fact, an industry-standard, however, the max bet rule should not be applied in a real money play without a bonus. We believe the players should be able to place bets in the amount they desire and the only somehow acceptable limitation should be enforced by the casino system or a game automatically so that the player does not unintentionally break it.

I will contact the casino to shed more light on this matter.

We would like to invite Anonym Bet Casino to join the conversation.

Dear Anonym Bet Casino,

While we acknowledge that the maximum bet rule is an industry-standard and recognize a casino's prerogative to withhold winnings in the event of a breach, we propose that this rule be implemented at the software level. This entails configuring the casino's software or website to prevent players from exceeding the specified betting limit. Moreover, we advocate for allowing players to freely determine their bet amounts without the imposition of the max bet rule during real-money play without a bonus. We find the current practice of confiscating winnings, especially when not acquired through a bonus or in violation of other rules, to be inequitable. Could you please offer additional clarification regarding your actions? Specifically, what, if any, unfair advantage did the player gain through those bets?

I am also awaiting 500£ withdrawal which isn’t associated with this initial complaint . I have been waiting over 8 days for this to be processed. The website states 48hours max. I really need this money

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I really need this 500 withdrawal processed I have been waiting 18 days on this being paid. This is more of a pressing issue than the initial complaint against the 450 pound sun removed from my avcoubt. Please this is causing mental health issues . Thanks

Any news on this ? The deadline you set has passed. Please help

Dear CKM100,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only strongly recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru