Anonym Bet Casino - Player’s deposit has never been credited to his casino account.

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Dear Andreas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please advise if you have placed any successful deposits in this casino in the past? Please forward your payment receipt to petronela.k@casino.guru and advise which casino is this complaint related to (the exact URL).

Lastly, I would kindly ask you not to impose any threats, Casino.Guru is here to help the players.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Andreas, for the update. Do I understand correctly that your problem has been resolved and deposited funds credited to your casino account?

Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Lastly, could you please confirm that the issue is related to the following casino https://anonym.bet/?

Dear Andreas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.