Anonym Bet Casino - Player hasn't received a withdrawal

Submitted withdrawal 2 weeks ago. Now not even responding to my emails. I sent all my verification documents to them..even though not asked for them last email said I would get my money but they had to convert it to GBP. No response now at all.

Dear Amanda,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Have you ever made any successful withdrawals before? Have you received any confirmation from the casino regarding successful KYC verification?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, you can post it here.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi i haven't withdrawn before but my acct is verified please see screenshot. I have emailed 8 times with inly 2 responses. You have one and have also attached the other one

Thank you very much Amanda for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Amanda,

I have just reviewed your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Anonym Bet Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Anonym Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Amanda,

I have tried to contact the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach. I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

I wish I could be of more help.

Best regards,

Adam